FAQ – Botley Carpet Cleaners

Yes we are. All businesses are required, by law, to carry public Liability Insurance. This means that if you trip over a cable and break your leg, you’ll be covered. We go a step further and are covered for goods worked on. This is expensive and few cleaning companies have this. For us and our clients peace of mind, we are also covered for damage to your possesions.

It is quite simple, we offer you a full 14 day guarantee so if any stains bleed back through the carpet upon drying, or if your not happy with any other aspect, we will return free of charge and re clean it for you, and if your still not happy then we will give you a full refund. You have 14 days to ensure that you are happy with our service. Our customers are very important to us and making you happy, makes us happy.

Drying times really are dependant on the carpet fibres and their construction, but on average most carpets are fully dry within 2 hours. This is thanks to the modern “state of the art” machines that we us. Our Jaguar 8.4 is as powerful as a diesel motored machine and is the most advanced and powerful machine available in the UK.

That’s not really true, with the modern chemicals we use combined with a rinsing agent in the machine, there are no residues left over in the carpets to attract new dirt particles. Carpet cleaners that still use detergent based cleaners can make your carpets dirty quicker due to all the detergent not being washed away, and in truth certain companies actually do this on purpose in order that you ask them back every six months.

This is obviously entirely up to yourselves. An independent study by the National Carpet Cleaners Association showed that your house has a much more healthy environment with a yearly clean – and much like your car with a yearly service, the carpet act’s as your home’s air filter by capturing a lot of the airborne pollens, dust mites etc. It has been proved that in a home with young children, there is less chance of developing breathing issues like asthma when carpets are regularly cleaned compared to homes with longer cleaning routines or laminate flooring.
Although if you have little ones like me, I end up cleaning our carpets every four to six months!!

Yes they really are. The chemicals we use have a powerful natural-molecular technology combined with advanced biotechnology techniques. The result of this new technology is an amazing range of environmentally friendly and biologically active cleaning solutions, which clean without compromising performance or safety. Derived from fully renewable sources.